Frequently Asked Questions

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Functionality and Performance

Q1.What is the magnification of the electronic microscope?
A1:The microscope supports magnification from 50X to 1000X, though it cannot observe at the cellular level.

Q2.Does the microscope support HD display?
A2:Yes, it features a 4.3-inch IPS HD screen for clear and detailed display.

Q3.Does the microscope have an autofocus function?
A3:No, it does not have autofocus. Focusing must be adjusted manually.

Q4.How clear is the image from the microscope?
A4:With 2 megapixels of HD resolution, the image provides a realistic and detailed magnification of every object.

Q1:Is the microscope easy to operate?
A1:Yes, the microscope is designed with user-friendly features and comes with a clear and easy-to-understand manual. Its thoughtful design makes it simple to operate, even for children.

Q2:Does the microscope have a touchscreen?
A2:No, it uses highly responsive physical buttons instead of a touchscreen.

Q3:How do you adjust the brightness?
A3:Brightness can be easily adjusted using the brightness control dial on the right side of the microscope.

Q4:What is the battery life of the microscope?
A4:The microscope provides a continuous working time of up to 3.5 hours.

Q1:Can the microscope be connected to a computer?
A1:Yes, it can be easily connected to a computer via a data cable.

Q2:What operating systems are supported?
A2:It supports Windows Vista/XP/7/8/10/11 or higher versions, and macOS X 11.0 or higher. It is not compatible with Apple laptops that have Type-C ports.

Q3:Can the images from the microscope be exported or stored?
A3:The microscope has built-in memory for storage, but it cannot export directly. However, we provide a 32GB memory card for convenient storage and export.

Q1:Is the microscope portable?
A1:Yes, it has a compact design with a detachable stand, making it easy to carry.

Q2:Is the design suitable for prolonged use?
A2:The microscope can operate continuously for up to 3.5 hours. It is designed with comfort in mind, but it's recommended to take breaks after extended use for your health.

Q3:What is the weight of the microscope?
A3:The product, including accessories and packaging, weighs 0.47kg.

Q4:Is the lens of the microscope prone to scratches?
A4:The lens features a fully enclosed, hidden design that makes it resistant to scratches.

Q1:Does the microscope come with a warranty?
A1:Yes, we offer a warranty of up to 12 months. If you have any issues, you can contact us at support@wkr.top.

Q2:How do I return or exchange the product if there is an issue?
A2:If you encounter any problems with the product, please contact us at support@wkr.top. We are dedicated to resolving any issues. To initiate a return or exchange, simply specify your request in the email, along with the reason for the return, issue photos, and your order number. We will review the issue and assist you.

Q3:Do you provide technical support or user tutorials?
A3:Yes, we offer professional after-sales and technical support. Our team is always ready to assist with any issues you may face. You can reach us at support@wkr.top. Additionally, our product page includes detailed installation and user tutorials for your convenience.